SHIPPING & FULFILMENT

Effective Date: 2 July 2026

Welcome to Saint Arqane. We are dedicated to delivering an exceptional, reliable, and seamless shopping experience. Every Saint Arqane creation is inspected, prepared, and packaged under our strict Saint Standard—our internal quality assurance framework ensuring that each piece is dispatched with flawless attention to detail.

This Policy outlines the terms governing your order from placement to final delivery. By finalizing a purchase on our official website, you acknowledge and agree to the terms, operational timelines, and protocols detailed below.

Our operations strictly comply with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and all applicable Indian regulatory frameworks. This policy applies exclusively to domestic shipments within India.

1. DEFINITIONS & INTERPRETATION

To ensure absolute clarity, the following terms are defined as follows:

  • The Company ("Saint Arqane", "we", "our", "us"): Refers to the brand Saint Arqane, its operators, affiliates, and fulfillment partners.
  • The Customer ("you", "your", "purchaser"): Refers to any individual or entity accessing our platform or purchasing our products.
  • Dispatch: The point at which an order is securely handed over to our third-party logistics partners.
  • Delivery: The recorded or attempted transfer of the shipment's physical possession to the customer's specified address.
  • Logistics Partners: Independent premium courier companies, shipping aggregators, and last-mile delivery providers engaged by us.
  • Return-to-Origin (RTO): Any shipment returned back to our fulfillment center due to non-delivery, customer unavailability, or refusal.
  • Business Days: Operational working days observed by our team, excluding Sundays and gazetted public holidays.

2. ORDER PROCESSING & VERIFICATION

2.1 Confirmation vs. Acceptance

Upon placing an order, you will receive an automated order confirmation via your registered contact details. This communication simply acknowledges receipt of your request. Final acceptance and commitment to fulfil the order occur only when the shipment is officially dispatched.
2.2 Processing Timelines

Orders are generally processed, subjected to quality checks, and packaged within 24 to 48 working hours of successful payment authorisation. Please note that processing windows may be extended during highly anticipated collection launches, festive demand surges, or inventory synchronisation windows.
2.3 Rights of Reservation & Fraud Prevention

To safeguard our inventory and ensure transaction security, all orders undergo an internal risk assessment. Saint Arqane reserves the right to hold, delay, or cancel any order at our sole discretion due to:

  • Suspected fraudulent transactions or unusual buying patterns.
  • Unverifiable shipping addresses or non-serviceable pin codes.
  • A recorded history of repeated delivery failures or intentional Return-to-Origin (RTO) incidents.

If your order flags our security system, our concierge team may request minor validation (such as telephonic or address confirmation). Failure to provide this within the designated time-frame will result in automatic order cancellation and a prompt refund to the original payment method if any payments are confirmed and made.

3. PAYMENT METHODS & CASH ON DELIVERY (COD)

To offer premium flexibility, Saint Arqane may selectively provide Cash on Delivery (COD) across eligible regions and product categories. COD availability is dynamic and monitored by our fraud prevention framework.
3.1 Partial Prepaid Confirmation

To guarantee order authenticity and protect highly limited inventory, select COD orders may require a mandatory Partial Prepaid Confirmation Amount prior to dispatch.

Important Note on RTO and Cancellations: This confirmation amount is fully adjusted against your final invoice at delivery. However, should a COD shipment be intentionally refused at your doorstep, remain unaccepted across multiple delivery attempts, or be cancelled after dispatch, this confirmation amount is strictly non-refundable and will be retained by Saint Arqane to offset specialised packaging, handling, and forward/reverse logistics costs.
3.2 Dispatch Prioritisation

During high-volume collection drops or limited stock releases, prepaid transactions may receive immediate dispatch preference over COD orders.

4. SHIPPING METHODS, TIMELINES & TRANSIT LIABILITY

4.1 Indicative Timelines

Following dispatch, customers will receive tracking details via email or SMS. While we employ top-tier domestic air, apex and surface couriers (aiming for delivery within 2 to 5 business days post-dispatch), all structural timelines are strictly indicative. They do not constitute absolute contractual guarantees.
4.2 Courier & Transit Disclaimer

Saint Arqane executes its logistical operations through elite, independent third-party logistics providers. Once a package leaves our facility and is scanned into our logistics partner’s ecosystem:

  • The physical custody and transit of the goods rest solely with the logistics provider.
  • Saint Arqane shall not be held liable for delivery delays, regional routing bottlenecks, or delivery failures directly caused by courier operational disruptions, adverse weather conditions, or local state restrictions.
  • Upon successful delivery to the customer specified address—as verified by our logistics partner—the care and custody of the product transition entirely to the customer.
4.3 Customer Shipping Obligations

You are solely responsible for ensuring that the shipping address and contact details provided at checkout are accurate, complete, and serviceable. We cannot redirect shipments once they have left our fulfilment centre.

5. DELIVERY ACCEPTANCE & UNBOXING SECURE EVIDENCE

At Saint Arqane, we maintain a meticulous visual and digital log of every item during packaging under the Saint Standard. To establish a transparent, fair, and secure environment for resolving discrepancies, we require our customers to provide clear, matching evidence.
5.1 Mandatory Unboxing Video Protocol

To be eligible for any claim regarding transit damage, incorrect items, missing components, or product defects, you must record a single, continuous, and completely unedited unboxing video at the time of delivery.

The video must be executed according to the following criteria:

  1. Start Before Opening: The video must clearly show the completely sealed outer shipping box or flyer package, highlighting all corners to prove it has not been tampered with.
  2. Legible Label: The shipping label, tracking ID, and customer details must be briefly brought into focus and clearly legible.
  3. Uninterrupted Footage: The camera must capture the physical opening process and the removal of all contents in a single, unbroken shot. Cuts, edits, time-lapses, or blurred panning will automatically invalidate the recording.
  4. Item Inspection: Show the immediate condition of the product, its luxury garment bags, tags, and internal packaging elements.

Important Claim Limitation: In the absence of an uninterrupted, clear unboxing video matching our internal packaging video logs, Saint Arqane reserves the right to decline or reject any claim regarding shortages, damage, or incorrect items depending on the nature of the claim.

6. RETURNS, EXCHANGES & REFUNDS

Saint Arqane operates on a strictly curated, limited-release model. To preserve exclusivity and hygiene standards, we enforce an Exchange-Focused Model with precise eligibility bounds.
6.1 Exchange Criteria

You may request an exchange within 7 days of delivery under the following parameters:

  • Size Alterations: Exchanging for an alternate size of the exact same style, completely dependent on live stock availability.
  • Fulfilment Error: Receipt of an incorrect size, colour, or style caused directly by a brand oversight.
  • Verified Defect: A genuine manufacturing anomaly validated by our quality control assessment team.
6.2 Product Condition Standards

For any exchange to be approved, the piece must pass our internal inspection. It must:

  • Be pristine, entirely unworn, unwashed, unaltered, and free of any odours (perfumes, detergents), stains, or signs of wear.
  • Retain all original luxury branding elements, tags, custom labels, security tags and garment bags completely intact.
6.4 Finality of Sales & Refund Limitations
  • If an exchange is requested due to personal fit choices or sizing preferences, the customer may be requested to pay a standardised shipping and reverse logistics fee.
  • If the exchange is required due to a verified manufacturing defect or fulfilment mistake by Saint Arqane, we will fully absorb all associated pick-up and re-shipping expenses.
  • The Company reserves the right to require additional verification before approving reverse pickup or exchange processing.
6.3 Exchange & Shipping Costs

All sales are structurally final. Exceptions may apply where required under applicable law or where expressly approved by Saint Arqane after internal review. Cash or direct bank account refunds are not generally issued. Where a return or an exchange cannot be fulfilled due to total stock exhaustion of a limited piece, Saint Arqane will issue non-expiring Store Credit/Digital Gift Card equivalent to the purchase value (minus any initial non-refundable shipping or COD convenience components).

7. FORCE MAJEURE & OPERATIONAL LIMITATIONS

Saint Arqane is exempt from any failure or delay in fulfilling its shipping, processing, or delivery commitments if the disruption stems from a Force Majeure Event. This includes, but is not limited to: acts of God, extreme weather anomalies, floods, fires, epidemics, pandemics, government lockdowns, regional civil unrest, labour strikes, national transport carrier shortages, major internet/cyber infrastructure collapses, or localised courier network blackouts.

During these exceptional periods, our standard operational timelines are automatically paused. Saint Arqane reserves the option to hold orders safely or cancel them with a full credit reversal if long-term logistics fulfilment becomes commercially impossible.

8. CUSTOMER CARE & GRIEVANCE REDRESSAL

For any logistics support, clarification on delivery updates, or to submit an exchange claim along with your secure unboxing footage, please connect with our specialised concierge team:

  • Support Email: support@saintarqane.com
  • Operating Hours: Monday to Saturday | 10:00 AM to 6:00 PM IST (Closed on Sundays and National Holidays)

Required Information for Expedited Resolution: To help us serve you swiftly, please ensure your email subject line features your Full Order Number (e.g., #10001) accompanied by your registered name, a description of your concern, and your attached unboxing video. We aim to review and address all validated support tickets within 48 business hours.

9. GOVERNING LAW & JURISDICTION

This Shipping Policy, all platform interactions, and the commercial relationship behind your purchase are governed solely by the laws of the Republic of India.

Any unresolved disputes, legal claims, actions, or structural interpretations arising from this policy or related order logistics shall fall under the exclusive jurisdiction of the competent courts located in Amritsar, Punjab, India. By checking out and completing a transaction on our platform, you unconditionally agree to submit to the jurisdiction of such courts.

Saint Arqane reserves the right to refine, modify, or update sections of this policy at any time to align with moving logistics and statutory changes without explicit individual notice. The version live on our website at the precise time of your checkout governs your transaction.
Need Assistance?

For questions regarding shipping, fulfilment, exchanges, or delivery support, please contact:

support@saintarqane.com

Monday–Friday
10:00 AM – 6:00 PM IST