CANCELLATION POLICY
Effective Date: 2 July 2026
At Saint Arqane, every order marks the beginning of a carefully managed fulfilment process designed to preserve the accuracy, quality, and integrity of every piece entrusted to the House. From inventory allocation and quality preparation to packaging and dispatch, each stage is intentionally structured to ensure your order reaches you exactly as intended.
This Policy establishes a transparent, fair, and legally secure framework governing order cancellations, amendments, and related refund procedures for purchases made through our official platform. Our practices align with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and all other applicable laws governing electronic commerce within the Republic of India.
Because many operational processes commence immediately after an order is confirmed, opportunities to cancel or modify an order are necessarily limited. We therefore encourage every customer to carefully review their selected products, sizes, delivery information, and payment details before completing checkout.
By placing an order with Saint Arqane, you acknowledge, understand, and agree to the operational procedures, timelines, and conditions detailed throughout this Policy.
1. DEFINITIONS & INTERPRETATION
To ensure consistent interpretation throughout this Policy, the following terms shall have the meanings assigned below:
- The Company ("Saint Arqane", "we", "our", "us"): Refers to Saint Arqane, its operators, authorised representatives, affiliates, and personnel responsible for order processing and fulfilment.
- The Customer ("you", "your", "purchaser"): Refers to any individual or legal entity placing an order through Saint Arqane's official sales channels.
- Order Confirmation: The stage at which an order has been successfully accepted by Saint Arqane following payment authorisation for prepaid purchases or completion of applicable verification requirements for eligible Cash on Delivery (COD) orders, resulting in the generation of an official Order Number.
- Order Amendment: An approved modification to certain order details, such as product selection, garment size, or delivery address, where operationally feasible prior to dispatch and expressly authorised by Saint Arqane.
- Order Cancellation: The termination of an order before dispatch in accordance with the provisions of this Policy. Unless otherwise stated herein, confirmed customer orders are not eligible for cancellation.
- Cash on Delivery (COD): A payment method under which the remaining order value is collected upon delivery, subject to Saint Arqane's eligibility criteria, verification procedures, and Partial Cash on Delivery requirements where applicable.
- Air Waybill (AWB): The shipping document and tracking record generated once an order enters the dispatch process. Upon AWB generation, fulfilment is deemed to have commenced for the purposes of this Policy.
2. ORDER CONFIRMATION & FULFILMENT
Every confirmed order enters a structured fulfilment workflow that allows us to prepare each garment with the level of care and consistency expected from the House. To maintain operational accuracy and ensure timely dispatch, inventory allocation, order verification, and preparation activities begin shortly after your purchase is successfully confirmed.
2.1 ORDER CONFIRMATION
An order is considered confirmed once payment has been successfully authorised for a prepaid purchase, or when a Cash on Delivery (COD) order has satisfied our applicable verification requirements and an official Order Number has been generated.
Upon confirmation, your selected inventory is reserved and the order enters our internal fulfilment workflow. Confirmation of an order does not guarantee that future amendments or cancellation requests can be accommodated.
2.2 ORDER FULFILMENT
Following confirmation, your order progresses through a sequence of operational stages, which may include payment verification, inventory reservation, quality inspection, packaging preparation, shipping label generation, and dispatch scheduling.
Because these processes begin promptly to minimise delivery times and maintain inventory accuracy, modification opportunities become increasingly limited as fulfilment progresses.
Customers are therefore encouraged to verify all order information, including product selection, sizing, delivery address, and contact details, before completing checkout, as Saint Arqane cannot guarantee that amendment requests submitted after confirmation will remain operationally possible.
3. ORDER CANCELLATIONS & AMENDMENTS
Saint Arqane is committed to processing every order as efficiently and accurately as possible. As a result, fulfilment activities begin shortly after an order has been confirmed. The following provisions govern requests relating to order cancellations and amendments.
3.1 ORDER CANCELLATIONS
Once an order has been successfully confirmed and an official Order Number has been generated, it is considered accepted for fulfilment and cannot be cancelled by the customer.
This policy enables us to maintain inventory accuracy, minimise fulfilment delays, and ensure every customer receives timely dispatch of their order. Customers are therefore encouraged to carefully review all products, sizes, delivery information, and payment details before completing checkout.
3.2 ORDER AMENDMENTS
Although confirmed orders cannot be cancelled, Saint Arqane may, at its sole discretion, accommodate certain amendment requests while an order remains in the Unfulfilled stage and has not yet entered the shipping process.
Eligible amendment requests may include:
- Changing the garment size, subject to inventory availability.
- Replacing the selected product with another available product of equal or greater value (with any applicable price adjustment).
- Updating the delivery address where operationally feasible.
All amendment requests are assessed individually and remain subject to inventory availability, operational feasibility, and fulfilment status at the time the request is received.
3.3 AMENDMENT LIMITATIONS
Once an Air Waybill (AWB) has been generated, shipping documentation has been created, or the order has entered dispatch preparation, no further amendments can be accommodated.
Submission of an amendment request does not constitute approval. Saint Arqane reserves the right to decline any request that cannot reasonably be completed without disrupting operational workflows, inventory integrity, or fulfilment accuracy.
4. PREPAID & CASH ON DELIVERY (COD) ORDERS
To maintain a secure and reliable purchasing experience, Saint Arqane may apply different operational procedures to prepaid and Cash on Delivery (COD) orders.
4.1 PREPAID ORDERS
Prepaid orders are prioritised for fulfilment once payment has been successfully authorised. Where an order is cancelled by Saint Arqane prior to dispatch under circumstances outlined within this Policy, any eligible refund will be processed to the customer's original payment method in accordance with Section 6 of this Policy.
4.2 CASH ON DELIVERY (COD) ORDERS
Cash on Delivery is offered only for eligible serviceable locations and qualifying orders.
To preserve the integrity of our fulfilment operations and reduce failed delivery risks, Saint Arqane operates a Partial Cash on Delivery model whereby applicable shipping and handling charges are prepaid during checkout, while the remaining order value is payable upon successful delivery.
Cash on Delivery may not be available under the following circumstances:
- Pre-order releases.
- Promotional or discounted purchases.
- Orders exceeding the value threshold specified by Saint Arqane at the time of checkout.
- Orders failing applicable verification or fraud prevention requirements.
Saint Arqane reserves the right to modify, suspend, or withdraw Cash on Delivery availability at any time where reasonably necessary to protect operational efficiency, customer experience, or transaction security.
5. ORDER REVIEW & BRAND DISCRETION
To safeguard the integrity of our operations and protect both our customers and the House, Saint Arqane reserves the right to review, refuse, suspend, or cancel any order prior to dispatch where reasonably necessary.
Such circumstances may include, but are not limited to:
- Suspected fraudulent or unauthorised transactions.
- Failed payment authorisation or verification.
- Inaccurate pricing resulting from technical or administrative errors.
- Inventory discrepancies or product unavailability.
- Duplicate or accidental orders.
- Requests made in violation of this Policy or other applicable Saint Arqane policies.
- Circumstances beyond our reasonable operational control that materially prevent fulfilment.
Where a prepaid order is cancelled by Saint Arqane prior to dispatch, any eligible payment received will be refunded in accordance with the refund procedures described in Section 6.
The exercise of these rights is undertaken solely to preserve the integrity of our fulfilment process and shall not affect any statutory rights available to customers under applicable law.
6. REFUNDS ARISING FROM ORDER CANCELLATIONS
Refunds under this Policy apply exclusively where a prepaid order has been cancelled by Saint Arqane prior to dispatch in accordance with the provisions outlined herein. Nothing in this Section shall be interpreted as creating a general right to refunds for confirmed customer orders or change-of-mind purchases.
Where a refund is applicable:
- Refunds will be initiated to the original payment method used during checkout.
- Refund processing will generally commence within five (5) to ten (10) business days following confirmation of the cancellation.
- Actual credit timelines may vary depending upon the customer's payment provider, issuing bank, card network, or financial institution, all of which remain outside Saint Arqane's reasonable control.
Where Cash on Delivery (COD) orders require a prepaid shipping or handling component under our Partial Cash on Delivery model, such charges may become non-refundable once fulfilment activities have commenced or operational costs have been incurred.
7. ORDER ASSISTANCE & SUPPORT
Customers requiring assistance with an existing order or wishing to request an eligible amendment should contact Saint Arqane as soon as reasonably possible.
Support Email: support@saintarqane.com
Operating Hours:
Monday–Friday | 10:00 AM – 6:00 PM IST
(Closed on weekends and observed public holidays.)
To assist us in reviewing your request efficiently, please include your Order Number together with a clear description of the amendment or enquiry. While we will make every reasonable effort to accommodate eligible requests submitted before fulfilment progresses, approval cannot be guaranteed and remains subject to the operational limitations outlined within this Policy.
8. GOVERNING LAW & JURISDICTION
This Policy, its interpretation, application, and all matters arising from or relating to order cancellations, amendments, refunds, and associated customer requests shall be governed exclusively by the laws of the Republic of India.
Any dispute, controversy, or claim that cannot be resolved through good-faith mutual discussions shall be subject to the exclusive jurisdiction of the competent courts situated in Amritsar, Punjab, India.
Should any provision of this Policy be determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
Need Assistance?
For questions regarding order amendments, cancellations, payment queries, or fulfilment support, please contact:
Monday–Friday
10:00 AM – 6:00 PM IST
(Closed on weekends and observed public holidays.)